Customer Service Executive - Mohali

About

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Tasks

• Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring an end to end resolution by taking complete ownership for the customer in every transaction.
• The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Requirements

• Graduate/Undergraduates in any stream
• Freshers can apply
• Language capabilities – English (Written & Verbal)
• Customer Centricity - The mindset of "highest value for the customer" is always willing to help, demonstrate ownership, and attention to details
• Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solution or information as per company policies and process
• Ability to compose grammatically correct, concise, and accurate paragraphs
• Good understanding of etiquette for written communication
• Basic Knowledge of Computer is a must
• Flexibility: Agent must be comfortable working in rotational shifts

Flexibility: Agent must be comfortable working in rotational shifts