Customer Service Executive

Job Description

Oversee and drive back-office provisioning of service delivery including onnet feasibility, access networks, and customer order provisioning. Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD, and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze the need for capacity augmentation/ optimization to address capacity crunch in networks.

Plans to organize and direct all operations concerning installation support, network service, and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure the customer connectivity in the agreed time and supervise hand over to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.

Diagnoses troubleshoot, resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.

Other knowledge/skills:

• Hands-on experience in Design-Planning/Circuit Writing
• Identify and remedy defects within the production process
• Reliability, Enduring and consistent quality top performance
• Drive and implement quality tools & methodologies
• Proactiveness/flexibility towards the business needs

Key Responsibilities:

• Technical Competencies