Associate - Business Systems Analyst - Disputes

Job Description

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co.

Chase Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda under the name of Helix.  This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients.  It’s a unique opportunity to build a modern product suite on a cloud-based, API First, big data platform at an enterprise scale.  In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring to market new product features.  As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

Position Summary

To help drive the transformation, Chase is seeking a talented & proven Business Systems Analyst - Disputes. The candidate will be part of the product team and will work on the Disputes roadmap for different payment methods. The individual will play a pivotal role in ensuring the Product satisfies all the merchant requirements and is ready for launch to a Merchant partner.

This position will succeed by shipping product that meets and exceeds customer expectations, delivering stakeholder results.

Role description

Liaison between the lines of business and the Development team. Analyzes Business Requirements to understand the business needs and to determine how their applications can best functionally fulfil those needs. Combine knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design across applications.

This high-level functional design is used by the scrum teams within the group as a basis for their low-level functional design. Responsible for coaching and mentoring less experienced team members.

As an offshore BSA, he/she will be responsible to gather requirements for Internal Applications related applications. The work shall be more focused on an Agile methodology and the BSA needs to liaison closely with the Product Owner to help the Agile Team develop the product.

Traits of the person:

• Wants to know and learn payments and disputes
• Business acumen is equally as critical as an understanding of technology
• Can navigate a matrixed organization
• Client-centric: Can easily sympathize with merchants, and thinks ahead to ensure merchants have what they need
• Technical knowledge
  • Understanding of an API
  • Swagger knowledge a plus (yaml or raml)
  • API knowledge
• Business knowledge
  • Exposure to merchant systems and disputes workflows
  • Working with a merchant
• Process knowledge
  • Agility & Lean methodologies
  • API delivery
• Be awesome and have fun!