Video Specialist, gTech Customer Experience Video

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience with customer support, account management (e.g., direct and/or offline), and/or project management.
• Experience in working on digital marketing, supporting clients directly.
• Experience in video marketing, branding, and/or performance-driven campaigns.

Preferred Qualifications

• Experience with media agencies, digital media solutions, and/or service delivery management.
• Experience with brand strategy, TV advertising, media agencies, digital media solutions and Google’s video ad product suite.
• Experience and knowledge of using/planning digital video advertising.
• Knowledge of, and passion for, Google’s video ad product suite (YouTube).
• Excellent written and verbal communication skills with a clear ability to absorb complex concepts, and communicate them to a non-expert audience.
• Excellent problem-solving and analytical skills, combined with impeccable business judgment.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The gTech Customer Experience (gCare) Video Specialists are a team of trusted experts that help customers design and execute their video campaign strategies by leveraging video solutions from Google.

With a deep understanding of the product and the industry, you will interact with clients and agencies on a daily basis and use your video expertise to support promoters and customers across the full campaign cycle.

As a Video Specialist, you will work closely with your business stakeholders to align on market-specific business objectives, customer goals, and business growth opportunities.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Work extensively with our partner Sales teams and customers to provide insights-driven video services based on customer objectives, business strategy, and growth opportunities across media and creative.
• Be a thought leader on video campaign strategy, optimization, reporting, and measurement.
• Liaise with both Sales teams and our vendor teams to coordinate the planning, implementation, optimization, reporting, and measurement of video campaigns, establishing and scaling best practices for each.
• Partner with Sales to align on the business rationale, advertiser needs, and growth opportunity for the broader market. Ensure key performance indicators prioritization, alignment, and adoption.
• Take a customer-centric approach by leveraging video expertise in order to translate video pitches and campaign briefings into effective video campaigns, creating custom offerings as required. Drive results for customers, and identify and engage in promoting opportunities.