Technical Solutions Engineer

Responsibilities

• Own the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues; build tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering teams to drive high-quality production.
• Work in a shift pattern or non-standard work hours where required as part of a global team that ensures 24-hour customer support, this may include weekend work.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• Experience in reading or debugging code in Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
• Experience in managing customer issues or needs.
• Ability to work in a shift pattern or non-standard work hours as required which may include weekend work.

Preferred qualifications:

• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, as well as local and cloud storage.
• Understanding of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• System/network administrator knowledge of Linux/Unix or Windows OS systems.
• Familiarity with computer networking (e.g., TCP/IP, routing, load balancing, etc.).
• Familiarity with any of these cloud storage solutions (e.g., SQL database administration, Google App Engine, open-source software communities, Cloud networking solutions, or distributed computing technology).
• Outstanding troubleshooting, attention to detail, and communication skills.