IT Support Engineer, University Graduate

About Google

Google was incorporated in 1998 by Larry Page, Sergey Brin, and other Stanford University Ph.D. students to search the vast amount of online information. Google offers Internet-related services and products, including online advertising technologies, search, cloud computing, software, and hardware.

Your role

Google’s IT support organization, helps keep Google running. IT Support Engineers are the people who make this essential service possible. In this role, you'll play an important part in helping to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s broad technical ecosystem.

Responsibilities

• Provide support across all channels, including chat, email, phone, video, in-person, etc.
• Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, macOS, Windows, Chrome OS, and various other platforms.
• Assist Googlers with resolving software, hardware, and networking issues.
• Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience
• Support various services such as video conferencing, remote access, internal products, and mobile technology.

Training & development

In a growing organization, there’s always something new to explore. Through real-time coaching and recognition, They offer a variety of programs to help you build meaningful skills and gain certifications. When new opportunities arise, they share them so you can see if it's the right fit for you.

Benefits

• They support you with competitive wages and comprehensive health care including medical, dental, and vision coverage 
• They support your family with gender-neutral baby bonding leave, 26-week birth-parent maternity leave, and generous life, accident, and disability insurance minimums
• They support teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

To learn more about their benefits click here

Career Progression

The team is a learning ground for launching technical careers. IT Support Engineers can leverage the learning programs and services to further accelerate their careers in tech.

Work-Life Balance

As for the work-life balance at Google, the company promotes a culture where employees are encouraged to have a good work-life balance to make sure they're productive, enjoy their work, and dedicate adequate time to other interests. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & Vibe

Google is proud to be an equal opportunity workplace and is an affirmative action employer. Google has a strong engineering culture focusing on innovation and making things better for the world. They hire people who want to change the world and make it better through technology. 

About you

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Information Technology, Applied Networking, System Administration, another relevant field, or equivalent practical experience.

Preferred Qualifications:

• Completion of a relevant technical certification (e.g., Google Career Certificate, Google IT Support Certificate, or other comparable certifications).
• Ability to adjust quickly to changing priorities and make quick decisions with limited information.
• Effective organizational, communication, leadership, and teamwork/collaboration skills.
• Passion for new technology and commitment to learning new skills.

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position opens again.