Assistant Manager Central Operations

About ACKO

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. Through innovative digital products, customized pricing, and data and technology, they are changing how insurance works and is perceived by users in India.

Your role

Roles & Responsibilities:

• Oversees operational systems, processes, and resources while looking for opportunities for improvement or revision.
• Anticipates and tracks operational and tactical risks and provides strategic solutions.
• Works with field ops teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning, leading projects, and implementing change control processes.
• Works closely with an Ops leader on other special planning and departmental projects.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assesses opportunities to improve processes and execution concerning defined SOPs.
• Collaborates with other back-office team members to ensure seamless process execution, reinforce positive morale, and uphold company values.
• Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders, and escalates to appropriate levels when required.
• Assesses a variety of situations and provides clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stays up to date on process SOP, trends, and technology.
• Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed by regulatory-based best practices.

Training, development & rotations

There are numerous learning and development opportunities at Acko for the continuous improvement of staff knowledge, capabilities, and skills. Both freshers and grads enjoy the work environment at Acko and learn a lot of useful skills during their work. At Acko, you get an opportunity to work with a reliable team of game-changers within the insurance industry.

Salary & benefits

The annual salary for this role can range from INR 5 Lakhs to INR 7.5 Lakhs (Source: AmbitionBox). Listed below are some benefits;

• Flexible working hours
• A comprehensive health plan
• Plenty of vacation time
• Great learning and development opportunities
• Attractive stock options

Work-life balance

They believe in fostering physical and emotional development, which will further have a cascading positive effect on productivity and retention rate. They have a good, inclusive work environment and a diverse working culture, one of the best in the industry. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

Acko has a friendly and vibrant work environment with several programs to ensure staff motivation and healthy working conditions. They have a dynamic team of colleagues who are passionate about innovating and disrupting the insurance industry in India. It allows being part of an early-stage high potential start-up. Independence and ownership in both design and execution where conceptualization to execution cycle is in weeks and not in months. The company has a good platform to work with senior stakeholders to drive multiple strategic initiatives.

About you

Requirements:

• Addressing operational concerns and issues, and monitoring overall customer satisfaction.
• Developing and implementing operational procedures and policies.
• Analysing training needs/requirements.
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.
• Analytics and problem-solving skills.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.