New Associate-Workforce Services

About the role

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day-to-day operational and administrative activities, ensuring that all processes are followed/executed and that deadlines are met.

The Workforce Services team is responsible for short-term planning, management, maintaining internal forecasts, and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics, and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommends schedule changes, operating hours, etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partners on Capacity Planning/Schedule Adherence helps gather insights and provides feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space – providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners with regional leads and ensure we are compliant on all internal and client audits.

We are looking for individuals who have the following skillset

• Workforce Management
• Microsoft 365
• Adaptable and flexible
• Ability to perform under pressure
• Ability to work well in a team
• Written and verbal communication
• Ability to meet deadlines

It would be a value add if you are proficient in

• Workforce Administration
• IEX TotalView Workforce Management

Roles And Responsibilities

• Problem-solving skills
• Agility for quick learning
• Results orientation
• Ability to work well in a team

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day-to-day business and use them while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

Skill required: Workforce Services - Workforce Management
Designation: New Associate
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 0-1 years